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Verify Your Voucher

Welcome to the official EG Assist verification portal. This tool is designed to provide total transparency and security for our members and Colombian immigration authorities. Here, you can instantly confirm the authenticity, real-time status, and specific validity dates of your assistance plan, ensuring your documentation is 100% compliant for your Colombian Visa application.

How to Verify Your Voucher

Validating your voucher takes less than a minute. Follow these steps:

1

Open your EG Assist Voucher (PDF). In the top header or the plan detail section, you’ll find your unique Assistance Number (e.g. EG Assist – 1017) and your passport / ID number.

2

Type in the assistance number and ID exactly as they appear on the document into the fields below.

3

Click Verify to see your current coverage status.

Privacy Notice and Data Processing Authorization

In compliance with Law 1581 of 2012 (Colombia’s Data Protection Law), EG Assist informs you that the personal data collected (ID and Assistance Number) is used exclusively for the purpose of validating the authenticity and status of your assistance plan.

By using this portal, you authorize EG Assist to process your data to provide the requested verification service. We are committed to maintaining the confidentiality and security of your information. You may exercise your rights to access, update, or delete your data at any time by contacting us at our official support channels.

Understanding Your Results

When you perform a search, the system will return one of the following statuses. Here is what they mean for your visa process.

Status
Meaning

Frequently Asked Questions

These are the most commonly asked questions about expatgroup.co Can’t find what you’re looking for? Chat with our team, we’re here to help you.

Does a Colombian visa have medical policy?

No, a visa itself does not provide medical policy. The visa requires the applicant to purchase and maintain a specific type of private medical policy (Travel Health Policy) to be approved. This requirement ensures the foreigner is prepared for any medical eventuality upon entry.

What is the visa health policy in Colombia?

Visa health policy refers to a specific private policy required for most Colombian visa applications, as mandated by Resolution 5477. This policy is required to cover “all risks” in the national territory, including accidents, illness, death, and repatriation, serving as legal proof that the applicant can manage health emergencies during their stay.

How to get a health policy as a foreigner?

If you are a tourist or visa applicant, you can purchase a private Travel Health Policy online (e.g., EG Assist) using your valid passport. If you are a long-term resident, you must report your documentation (such as the Cédula de Extranjería) to an EPS provider to secure mandatory national coverage

How much is health policy in Colombia per month?

The cost varies greatly by type of plan. Mandatory public health insurance (EPS) contributions are 12,5% per month for the minimum declared income.

For the Visa-Compliant Health Policy required for long-term stays, the EG Assist Health Policy EG Visa Protect plan is the most affordable option, starting at US$495 annually (before discount). This equates to approximately US$41,25 per month (with annual payment), depending on the plan type and chosen payment frequency. This rate is highly competitive and provides mandatory visa compliance, specialized coverage, and immediate access to private healthcare services.

Can someone with a US visa get a health policy?

Eligibility for private health policy in Colombia is generally based on the individual’s legal documents (like a passport) and their physical presence in the country, not on holding a US visa. Eligibility for the mandatory public EPS system is based on obtaining a long-term Colombian visa.

Can a foreigner get a health policy in Colombia?

Yes, foreigners have two primary options for obtaining health coverage:

  • You can purchase Private/Travel Health Policy (like EG Assist) with a valid passport before arriving or upon applying for a visa. This coverage is mandatory for visa applications.
  • Once you obtain a long-term visa and residency status, you are generally required to affiliate with the national EPS (Public Health System).
How can I access health services in Colombia as a digital nomad?

Digital nomads must have a health policy with all-risk coverage valid for the Digital Nomad Visa application. The insurance term must be the same as the visa, and the coverage will provide the necessary medical services.

How far back is a pre-existing condition?

A pre-existing condition refers to any illness, injury, or medical condition that you had or received treatment for before the start date of your health policy. The look-back period for pre-existing conditions can vary depending on the health policy plan and provider. It’s crucial to review your specific policy’s terms and conditions to understand how far back a pre-existing condition is considered. Generally, this period can range from a few months to several years.

What expenses are not covered by a health policy?

Health policy typically covers a wide range of expenses, including most doctor visits, hospital stays, prescription medications, preventive care, and medical equipment. However, it usually does not cover elective or cosmetic surgeries, beauty treatments, off-label use of medications, or cutting-edge technologies.

Is it worthwhile to get travel medical policy?

Yes, absolutely. Travel medical policy can provide essential coverage for unexpected medical emergencies or illnesses that may occur while you’re abroad. It can help cover costs such as hospital stays, doctor visits, prescription medications, and even emergency medical evacuation. Without it, you could face significant financial burdens.

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