Claims may be denied because of missing documentation, unauthorized purchases, non-covered medical events, excluded treatments, or expenses exceeding the coverage limits of the contracted plan.
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Colombia is your new office. Your agenda is filled with Zoom calls from a city café and weekend trips to the coast. It’s a life of incredible freedom, but one that requires the right foundation, starting with a visa-compliant health policy that’s as flexible as your travel plans.
Stop searching for the perfect plan; we already built it. Our Digital Nomad Health Policy is available in two tiers: a streamlined standard plan for essential visa compliance, and a pro plan for comprehensive protection. Both are designed to apply for a Colombian Visa while offering the flexibility your lifestyle demands.
Your peace of mind is our priority. EG Assist offers comprehensive, visa-compliant health coverage designed for your life in Colombia.
We provide the market’s best coverage-to-price ratio, with flexible add-ons to perfectly match your needs. Discover the benefits of being protected by the best.
Ensuring a smooth visa process. Our plans are designed to meet and exceed the official requirements set by the Colombian government. Your policy will include all mandatory coverages, such as hospitalization, repatriation, death, and disability, ensuring a stress-free application.
Planning to stay in Colombia for a while? We are one of the few providers offering continuous coverage for up to 3 years. Our long-term plans are perfect for ensuring you remain protected throughout your extended stay.
These are the most commonly asked questions about EG Assist Can’t find what you’re looking for? Chat with our team, we’re here to help you.
Claims may be denied because of missing documentation, unauthorized purchases, non-covered medical events, excluded treatments, or expenses exceeding the coverage limits of the contracted plan.
Seek immediate medical attention first. Once the situation is stable, contact the EG Assist Assistance Center as soon as possible to report the emergency and receive guidance on the reimbursement process.
Unauthorized expenses may not be reimbursed. In non-emergency situations, Health Policy Beneficiaries should contact EG Assist before purchasing medication or receiving treatment.
No. Reimbursement depends on the plan terms, coverage limits, medical authorization, and whether the medication is connected to a covered emergency medical event.
No. EG Assist states that medication expenses related to pre-existing conditions are not covered under the prescription medication benefit, even if diagnosed by the attending doctor authorized through the Assistance Services Center.
You will generally need the original pharmacy receipt or invoice (factura), proof of payment, the medical report or diagnosis, and the prescription or medical formula issued by the authorized treating doctor.
Eligible prescription medicines may be linked to covered events such as accidents, acute and unforeseeable illnesses, emergency dental treatment due to trauma or infection, pregnancy complications covered under the plan, or emergency stabilization of chronic or pre-existing conditions when expressly included in the voucher.
Except in emergency or urgent situations, Health Policy Beneficiaries should contact the EG Assist Assistance Center before seeking treatment or purchasing medication. The Assistance Center coordinates and authorizes eligible medical care under the user’s current plan.
No. Medication refunds are handled through EG Assist as a reimbursement process, not through the pharmacy or medication provider directly.
No, a visa itself does not provide a medical policy. The visa requires the applicant to purchase and maintain a specific type of private health policy (All-Risk Coverage) to be approved. This requirement ensures the foreigner is prepared for any medical eventuality, including accident, illness, disability, hospitalization, death, or repatriation, upon entry.